You Need an Omnichannel Customer Experience

You Need an Omnichannel Customer Experience

You Need an Omnichannel Customer Experience   I usually wouldn’t start a post with such a stark declaration, but this topic deserves it. Customers areĀ demanding an integrated shopping experience from every vendor they touch. Whether...

Convenience Beyond Bricks & Mortar

The last installment in a series of articles for the Convenience Store News by FreshXperts Heidi Chapnick and PJ Petrillo http://www.csnews.com/industry-news-and-trends/technology/convenience-beyond-bricks-mortar

Make Your Website Sing

Check out this article by FreshXperts Heidi Chapnick and PJ Petrillo published in the Convenience Store News. http://www.csnews.com/industry-news-and-trends/technology/make-your-website-sing  

My Journey to Fresh

This week, I spent three days in Philly, assisting a supermarket chain facing operational challenges. Later in the week, I was piloting a set of new produce items for a different retailer and the manufacturing vendor at a chain in New York. So...